Terms and Conditions -  Eyelash Extensions

 

Booking
 

You are required to pay a NON-REFUNDABLE booking fee to secure your appointment. This means that you will not receive your booking fee no matter what the circumstances are if you cancel your appointment. There are associated costs with adjusting deposits as well as time spent, and lost revenue for appointments should you not attend or cancel your appointment. This also includes if you are attempting to move your appointment and are unable to find a satisfactory space.

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If you are concerned in any way with attending your appointment and do not want to lose your booking fee, please do not book your appointment. If you fail to attend without giving 48 hours’ notice, you will be charged the full amount.

 

I do strongly suggest to pre-book any infills after your service before leaving the salon to ensure you are able to get an appointment at the time and date needed so that you avoid any additional fees for retention loss/grown-out lashes. If you do not book your infills in advance, I will not accept responsibility or complaint for lack of appointment slots.

 

The booking system is accessible 24/7 for your convenience. If you do not attend your appointment, you will be invoiced for the full amount and charged from the stored by you card.

 

Late Policy

 

If you are running late to an appointment, I ask that you inform me as soon as possible, otherwise, it will be assumed you will not be showing up and may release the appointment. If you are less than 15 minutes late I will try my best to make your lashes as full as possible in the time allotted. You will still be charged full price. If you are more than 15 minutes late I will try my best to accommodate you but reserve the right to reschedule your appointment if unable to provide adequate service. If I reschedule your appointment, your booking fee will be lost.

 

Please keep in mind I will always do my best to accommodate you and understand on occasions things do happen - but please remember each missed appointment causes a financial loss to my business.

 

Cancellation Policy

 

Due to the time-sensitive and customized nature of my services, the booking time has been specifically reserved for your appointment.  If you must cancel or reschedule an appointment, I ask that you contact me no later than 48 hours before your scheduled appointment.  This will allow me to open a spot for another client. If you cannot provide 48 hours reschedule or cancellation notice, you will be charged the full rate of the service booked. 

 

You will lose your booking fee for cancelling your appointment, whether you give adequate notice or not. By giving adequate notice, however, you will not receive an invoice for the full amount of the missed appointment and by booking an appointment you do agree to do so.

 

No Shows

 

If you fail to provide advance notification for your missed appointment, you will be charged the full amount of the service. If you do not attend your appointment, your card will be charged, or you will receive an invoice in the email for full payment to be made, and by booking an appointment you do agree to the above information in full.

 

Failure to pay any invoices will prevent you from booking appointments in the future.

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Arrival

 

Please arrive on time, without plus one and please do not arrive early as there is no waiting area. Please arrive with clean/makeup-free eyes and lashes. Extra time spent cleaning your lashes, for example, will mean less time lashing. You may be charged a 10 pound fee if makeup is heavy and cleaning is required.

 

If you arrive after your scheduled appointment time, it may not be possible to extend the time available for your booked service; if your service is shortened due to your late arrival, you will still be charged the full cost of the service.

 

Clients that attend appointments with less than 40% of their lash extensions will be charged for a new full set. Infills are offered on a case-by-case basis at the discretion of the lash technician depending on the lash growth cycle, the number of natural lashes, and the quality of aftercare/retention. 

 

Please book Infill appointments for no later than 2 calendar weeks from the last appointment.

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Refund & Complaints Policy

 

Your booking fee is used to pay for my time, product, and other expenses used to provide you with a service. 
 

If you are unhappy with a service, you may contact me within 48 hours of your appointment to discuss your concerns. I will invite you to the salon to assess the problem and find a slot to remedy the issue (if, as per eyelash aftercare guidance, I have suffered a humidity or glue fault which is a rare occurrence I will infill your eyelashes free of charge if you do inform me within 48hours of your appointment). 

 

Any concerns raised after 48 hours from your appointment, or if you have failed to follow the proper aftercare instructions, will be charged at full price for any additional services rendered.

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Under no circumstances will you be offered a refund. There is a zero-refund policy.

 

Please note this policy is adopted to protect my clients from price increases as a result of no-shows, late appointments, fraudulent activity/claims, and events outside of my control.

 

 

Prior Allergies & Allergic Reactions

 

If you have had eyelash extensions from another eyelash technician and have experienced an allergic reaction previously, this treatment is highly not recommended and non-refundable in the event of an allergic reaction. I do not accept any liability whatsoever for any reaction to services rendered, allergic or otherwise.

Please bear in mind that allergic reactions are not caused by technicians but by your body’s reaction to the ingredients (cyanoacrylate) in the glue. If you require more information about this section, please get in touch and I will be more than happy to explain this in more detail.

 

Patch Test

 

Please feel free to request a patch test at least 24 hours prior to treatment for additional peace of mind. 

 

I do not change my products regularly and as a result, once you have had a patch test carried out and or a treatment with no adverse reactions you can be more confident for future bookings. Patch testing is recommended every 3 months especially if you have not had a recent treatment with me within this period.

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Out of Hours Appointments

 

Certain circumstances and seasons may leave you in a panic to squeeze in a last-minute lash appointment that is outside of my normal business hours. After-hours appointments may be available on a case-by-case (depending on the type of your lashes hybrids, volumes, etc) basis for an additional 10-15 pound fee. Please contact me directly to schedule your after-hours appointment.

 

Eyelash Infilling

Please note that I do not infill other technicians’ work under any circumstances.